Giving facilities a voice
Equip ID addresses the problems of facilities managers and an ever-shrinking labor force of contractors as they struggle to be efficient with their time, reduce equipment downtime and comply with increasingly stringent regulatory requirements.
Our solution utilizes near-field communication (NFC) tags, placed on mechanical equipment and physical spaces, to give facilities a “voice.”
This Technology Assisted Guidance (T.A.G.) provides critical repair, maintenance, and compliance guidance (such as O.E.M. manuals, wiring diagrams, how-to videos, and regulatory requirements) to field service personnel and facilities managers at the site and equipment level where it’s needed most.
Equip ID is also integral in guiding janitorial compliance required by new state health and safety mandates.
In 1999, with the simple idea of transforming how facilities management professionals and their commercial contractor partners collaborate, Steven Gottfried built the vision of a cloud-based service automation platform where all participants, regardless of size or technical sophistication, could connect, share information and collaborate efficiently – and all benefit from the experience. He called it ServiceChannel.
Today, ServiceChannel is the leading contractor management platform achieving a dominant position in the global facilities management marketplace used worldwide by hundreds of thousands of locations. More than a million work orders per month, representing billions of dollars annually of repair and maintenance spend, are processed across the platform for customers and contractors, comprising the most extensive data set of its kind anywhere in the world.
In the summer of 2017, Accel, an elite technology VC firm, invested in ServiceChannel, fueling its growth and enabling Steven to realize a highly successful exit. Upon exit, Steven started Equip ID to solve the challenge of giving facilities a ‘voice’ in the repair, maintenance, and compliance conversation by providing field service personnel, facility managers, and owners with critical guidance at the equipment level.
Meet the team
CEO – Business Development
Steven has over 20 years of experience in facilities maintenance-focused technology and entrepreneurship. In 1989, founded Service Contractor Systems, an ERP solution for service contractors, growing to become one of the leading software companies in its market with over 400 installations currently in operation. Steven launched ServiceChannel in 1999 and led the company through the Internet downturn to emerge as a profitable and industry leading electronic settlement platform for national retailers. Steven holds a B..A. from The George Washington University and has received the Lifetime Achievement Award from the Professional Retail Store Maintenance Association (now Connex).
Steve is the former CMO of ServiceChannel, having joined the founding team in 2000. He spent the next 17 years helping grow the platform into a global brand. In the early part of his career Steve held executive creative positions at leading ad agencies, including Ogilvy & Mather, Grey Global Group, Y&R, and Digitas. His focus was Fortune 100 brands. Steve holds a B.A. in Communications from SUNY Albany.
Carolyn was an Executive at Chipotle Mexican Grill for 11 years overseeing Real Estate, Design, Construction, Facilities, Procurement and Environmental Sustainability. Before joining Chipotle, she managed their Facilities through her call center, Service Plus, which she owned and operated for more than 8 years. Carolyn sold Service Plus to ServiceChannel in 2004 and joined as a vice president. Carolyn currently services on advisory boards for Woodstone and CoInspect. She served three terms on the RFMA (Restaurant Facility Management Association) board of directors and advisory boards.
- Former Senior Client Care Manager at Everplans
- Former Client Services Associate at StellaService
- Taylor holds a B.A. in Communications from the University of Connecticut
Robert A. Lewis, Esq
- Managing Partner, The JRL Group
- J.D., Fordham University School of Law – international business and maritime law
- B.S., Georgetown University
- Licensed Insurance Broker
- Fluent in Italian
Prior to joining Equip ID, Jordan consulted for a variety of startups. He was also the VP of Product Management at ServiceChannel, a platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors. Jordan holds an MBA and an MS with honors from Boston University, and a BA from Union College.
- Former CTO, ServiceChannel
- Former CTO, Service Contractor Technologies
Ready to give your facility a voice?