Giving facilities a voice
Equip ID’s mission is to deliver the right information to the right people at the right time. We do this by connecting physical areas and equipment to key data, content, support, and guidance (Equipment Intelligence) which is then communicated directly to staff and field service personnel at the site level. By giving your facilities a “voice” we’re optimizing the inspection, testing, repair, and maintenance processes, and changing how we communicate with the infrastructure of our lives.
In 1999 with the simple idea of transforming how facilities management professionals and their commercial contractor partners collaborate, Steven Gottfried built the vision of a cloud-based service automation platform where all participants, regardless of size or technical sophistication, could connect, share information and collaborate efficiently – and all benefit from the experience. He called it ServiceChannel.
Today, ServiceChannel is the leading contractor management platform achieving a dominant position in the global facilities management marketplace used worldwide by hundreds of thousands of locations. More than a million work orders per month, representing billions of dollars annually of repair and maintenance spend, are processed across the platform for customers and contractors, comprising the largest data set of its kind anywhere in the world.
In the summer of 2017, Accel, an elite technology VC firm, invested in ServiceChannel, continuing to fuel its growth and enabling Steven to realize a highly successful exit. Upon exit, Steven started Equip ID to solve the challenge of giving facilities a ‘voice’ in the repair, maintenance, and compliance conversation by providing field service personnel, facility managers, and owners with critical guidance at the equipment level.
Meet the team
Steve is the former CMO of ServiceChannel, Director of ServiceChannel Ventures, and Chief Marketing Guy at Sendaguy. He joined the founding team of ServiceChannel in 2000 and spent the next 17 years helping grow that platform into a global brand. Steve spent the early part of his career in executive creative positions at prestigious ad agencies, including Ogilvy & Mather, Grey Global, Y&R, and Digitas, working with Fortune 100 brands.
Advisory Board Member – Retail Stacy Brown
Stacy started her career working in Real Estate and Construction for Barnes & Noble before making her way into Facilities. As a Regional Facilities Manager, she saw a need for industry technology and was subsequently introduced to ServiceChannel. Joining as the 2nd employee, Stacy spent the next 15 years wearing multiple hats while working with hundreds of retailers and contractors. Her most recent position as Vice President of Strategic Planning at Global Facility Management & Construction enabled her to round out that experience by working on the vendor side while at the same time applying her retailer and technology-driven savvy. The first-hand knowledge about the challenges each “side” of the industry faces on a daily basis brings a unique perspective to business that adds tremendous value.
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